NSK

Boosting the customer value proposition

Michael Preinerstorfer, the recently appointed Managing Director of the European Industrial Business Unit (EIBU) at NSK, explains how he is aiming to extend further the company’s position of strength through superior added value for customers. In fact, NSK’s AIP added value programme, is already driving huge benefits and savings at customers worldwide, largely through a commitment to 100% in-house product development, extensive service provision and a pledge of total quality. Mr Preinerstorfer also emphasises on the relevance of next year’s centenary celebrations, and reveals that the company’s turnover target for 2016 is 7 billion euros.

EPLAN

24/7: High Value Support

Companies that are global players often work around the clock. There are tight schedules for customer projects and the development of new products. Eplan supports these companies in achieving their goals with its new High Value Support. Companies can benefit from expanded support services, including worldwide 24-hour English-language support via telephone, responses in less than 2 hours, problem analysis via Remote Tool and personal customer care with a Technical Support Manager.

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